Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our contractors? Then we have an interesting position in Grundfos for you.
What is the job about?
Step into a pivotal role where technical expertise meets customer connection. As a Technical Engineer in Inside Sales, you’ll be the go-to resource for U.S. Groundwater contractors, delivering smart, tailored solutions to product and application inquiries through our dedicated Contractor Hotline. Beyond troubleshooting, you’ll actively fuel our sales momentum—collaborating on strategic initiatives, driving project success, and helping shape the future of groundwater solutions. This position reports to the Area Sales Director Water Utility–USA & Canada. This position will have an ongoing interface and interactions with the partners, contractors and other stakeholders. This position is remote, with a strong preference for location residence in Texas, USA
Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.
Your main responsibilities:
- Manage the Groundwater Contractor Hotline, serving as a primary point of contact.
- Support the sales team by preparing monthly partner sales reports.
- Collaborate with sales to evaluate market pricing and identify competitive opportunities.
- Leverage data analytics to help prioritize sales initiatives and drive performance.
- Assist with quotations, order processing, warranty claims, and related reporting.
- Develop advanced documentation for nonstandard product configurations.
- Review product specifications and offer technical guidance as needed.
- Approve formal quotations in accordance with delegated authority protocols.
- Evaluate complex product applications to ensure appropriate pump selection.
- Conduct monthly analysis of quotation trends and activity.
- Coordinate with product engineering on custom product orders and solutions.
- Provide expert-level troubleshooting and installation support for products.
- Deliver product training for new launches, onboarding, and ongoing employee development.
- Handle escalated customer complaints and ensure accurate documentation in the CRM system.
- Monitor and report on complaint trends using CRM data insights.
- Support product specialists with program management tasks and strategic initiatives.
- Consistently meet or exceed Customer Support Center quality assurance benchmarks.
- Represent Grundfos at open houses, trade shows, and industry events alongside DSMs and TSMs.
- Provide on-site technical services, including system commissioning and contract execution.
- Collaborate with Groundwater/Irrigation teams to conduct market share research and identify optimal distribution strategies.
- Participate in global and market-specific network meetings, engaging with key stakeholders from sister companies and the Denmark BDC.
Your background
We imagine that you have:
Bachelor’s degree in engineering or other technical discipline preferred but not required or five to seven years of equivalent experience in a technical role within the pump industry or related field.
- Expert knowledge of Grundfos Groundwater products and pumping applications.
- Knowledge of pump calculations and energy estimating.
- Must possess the ability to create innovative solutions to meet unique applications.
- Sufficient education and experience to learn, troubleshoot, and train others in applications, the systems which use of Grundfos products.
- Ability to work with all levels of customers.
- Ability to communicate highly technical concepts in simplified terms.
- Ability to understand and troubleshoot products specific to the role.
- Strong Customer Service skills
- Excellent PC skills with above average knowledge and use of Microsoft Office application programs (Word, Excel, and PowerPoint) as well as strong aptitude for learning and applying new systems and programs.
- Be open to and manage change.
- Assisting with closing and executing projects.
- Excellent time management and organization skills.
- Strong written and verbal communication skills.
- Ability to travel via normal commercial modes both within the US and internationally as required.
Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.
What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
- If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
- On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
- Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
- Annual bonuses, parental support, internal well-being consultants and programs.
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?
If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.
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Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.
We look forward to hearing from you.
