Agile Project Manager - Nliven at TixTrack

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK, Australia, and New Zealand, we are anticipating robust growth in 2023-24.

Even with a highly dispersed, remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

We’re looking for an Agile Project Manager (Nliven) to join our team who will be responsible for helping us deliver high quality ticketing software. This is a hands-on role that ensures the timely delivery of high-quality technical solutions that drive our key business strategies. The Agile Project Manager (Nliven) collaborates with and guides the development team through all phases of the process. This position will also build an in-depth understanding of the Nliven product in order to ultimately help shape the product to meet our customer’s needs. This position reports directly to the CTO.

This position is full-time and fully remote.

• Lead the development, implementation, and refinement of processes that improve the short- & long-term velocity of the product & engineering teams.

• Facilitate ceremonies and other agile techniques as required to help ensure the team is fully functional, cooperating, and productive.

• Capture key metrics about our processes and performance so that we can make educated decisions about which strategic initiatives and KPIs to pursue.

• Track and communicate how engineering time is being spent: planned (roadmap) vs unplanned (bugs, support escalation, etc.), tech debt, operations.

• Track and communicate which customers and product themes are receiving engineering resources to ensure they align with company goals.

• Track and report on engineer & team velocity, helping us to understand our scaling ability and to plan our long-term product roadmap.

• Track and report on the status of major initiatives to management and key stakeholders regularly, escalating major issues as necessary.

• Shield team from external interference and removes obstacles.

• Coordinate the blending of work streams from clients (services/onboarding/support), driven by the business strategy and technical team into a coherent backlog/process.

• Gain an in-depth understanding of the Nliven product in order to meet our customer’s needs and their business objectives.

• Manage specific internal or external facing projects, third parties or consultants, on an as-needed basis.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor’s degree in Computer Science, Engineering, or related field. Master’s degree is a plus.

• Five or more years of proven project management experience.

• PMP preferred.

• Proficiency in Jira preferred.

• Solid understanding of software development life cycle models as well as expert knowledge of Agile project management principles.

• A proven track record of successfully implementing software or web development projects using SCRUM/Agile methodologies.

• Proven ability to lead software development projects and ensure objectives, goals, and commitments are met.

• Desire to grow over time into a product management role preferred.

Essential Skills

• Very effective interpersonal skills including mentoring, coaching, collaborating, and team building.

• Strong analytical, planning, and organizational skills with an ability to manage competing demands.

• Strong oral and written communication skills.

• Ability to work independently.

• Possess strong problem-solving skills and have excellent attention to detail.

• Proficient organizational and time management skills

• Microsoft Office

• Google Suite

• Slack

• Jira

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

• Base annual salary range of $90,000 to $120,000, commensurate with experience. 
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.