Product Support Agent at Flowhub

Job Description

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.

Product Support is an integral and crucial element of Customer Success. The Product Support team interacts with our customer base more than any other role, meaning Product Support is the voice of Flowhub. Flowhub focuses intently on delivering world-class customer experiences and firmly believes this differentiates us from our competition. With the Cannabis Industry continuing to grow, we want to bring in the best of the best talent we see.

As a Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions.

The ideal candidate is an outstanding problem solver who thrives on assisting others in high-impact environments. You are also an excellent and active listener who identifies the presented problem and finds creative resolutions while maintaining strong empathy for the client.

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