Account Manager at Parento

Parento is the first provider for paid parental leave, distributing the first and only paid parental leave insurance and support program. Our holistic program enables companies to offer paid maternity and paternity leave to all employees.

Designed to support working parents while alleviating HR’s workload, Parento’s white glove leave concierge handles the complexities of leave management, payroll calculations, compliance, and claims, while providing emotional and parent coaching for employees. Our proprietary program boasts a 95% return-to-work rate and guides employees through the process before, during, and after leave to ensure a seamless re-onboarding.

As an Account Manager you will support business growth, profitability and retention goals by developing and maintaining an effective account management strategy for assigned clients. You will provide exceptional support and customer service to your assigned clients through daily guidance and education.

Responsibilities:

• Responsible for leading the new client onboarding process. Collaborates with the sales team to understand the sold case parameters up front. Keeps internal stakeholders informed throughout the implementation to ensure a successful onboarding experience for the client.
• Understand client business, issues, and needs through proactive phone contact; builds, maintains, and manages positive ongoing client relationship.
• Keep client and broker/consultants apprised of product and service enhancements.
• Work closely with internal departments to facilitate smooth operational functions. Must maintain thorough knowledge of all service activities associated with assigned clients. Must present complete understanding of all issues to client to ensure a seamless client experience
• Provide quality service by investigating and resolving client issues, creating client-specific improvement action plans, and eliminating operating complications that occur in or between third parties or internal departments
• Lead presentations, ongoing client review meetings, online web capabilities demos, and broker meetings as needed, in conjunction with other internal team members.
• If required, reviews RFPs and actively participate with the sales representative in finalist presentations – on an as needed base only.
• Utilize the best practices and follow standard operating procedures. Also, identify internal process, policy, procedure or technology issues that may be adversely impacting client satisfaction.

Requirements

• Associates Degree (AS/AA), Bachelors Preferred
• At least 2 years of insurance experience servicing accounts and/or account management
• Demonstrated exceptional customer service acumen with a high degree of operational effectiveness. The position must balance the needs of the client with that of the business
• Strong communication, facilitation, and presentation skills
• Strong consultative, negotiation, persuasion and influencing skills – sales orientation
• Ability to build and maintain collaborative working relationships at all levels
• Proven financial aptitude/analytical skills
• Excellent written and verbal communication skills
• Excellent customer service soft skills
• A client-focused approach
• Personal accountability
• Strong planning and organizational skills with ability to multi-task
• Ability to easily adapt to change
• Ability to work independently and in a group setting

Benefits

• PTO and paid holidays
• 100% remote, family-friendly workplace
• Medical, dental and vision
• Bureaucratic-free environment that encourages autonomy and creative experimentation
• Fulfilling, socially important work