Client Manager (LATAM) at 360dialog GmbH

About Us

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results.

We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation.

We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.

Role Overview

As a Client Manager at 360dialog, you will be the primary point of contact for LATAM clients after the sales team closes a deal. Your role will be to build strong relationships, ensure smooth onboarding, and act as the voice of the client within the company. You’ll be responsible for setting expectations, troubleshooting issues, and proactively guiding clients to success. This role requires excellent communication, relationship-building, and problem-solving skills, as well as the ability to work in a fast-paced, client-focused environment.

Requirements

Key Responsibilities:

Client Management & Advocacy

• Build strong relationships with key stakeholders and set clear expectations.
• Act as the client’s voice within 360dialog to ensure solutions meet their needs.
• Maintain transparent communication on timelines, changes, and challenges.

Onboarding & Education

• Become an expert in performance messaging.
• Guide clients through onboarding, minimizing delays and ensuring readiness.
• Educate clients on performance messaging and best practices.

Internal Coordination & Issue Resolution

• Communicate client goals internally and track progress
• Identify, escalate, and troubleshoot issues working closely with our internal teams to drive timely resolutions.

Key Requirements:

• Fluent Portuguese and English

• 5+ years of digital marketing experience including experience of working with Meta advertising products.

Desired Skills/Experience (optional):

• Spanish as an additional language a plus
• Start up experience
• Experience working with or for agencies

About You

You are client-focused, always striving to balance client success with business needs. Your attention to detail ensures smooth onboarding and seamless collaboration.

You believe in clear, proactive communication, actively listening and asking the right questions to deeply understand client needs. You build trust and strong relationships, fostering open, honest conversations that drive results.

You remain calm and confident, even in challenging situations, guiding clients with reassurance. Instead of waiting for problems to arise, you take a proactive approach, anticipating challenges and driving improvements.

You have a problem-solving mindset, thinking critically, working cross-functionally, and always seeking the best solutions. In a fast-changing environment, you embrace continuous learning and adaptability, ensuring clients get the most value from our evolving product.

Benefits

What we offer:

Here’s an opportunity to shape a whole new industry in Performance Messaging Solutions. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive salary package that reflects your skills and experience.