Repair Service Representative - 1st Shift at Stryker

Work Flexibility: Remote

Schedule: Monday-Friday, 6:00am-2:30pm Pacific Time (9:00am-5:30pm Eastern Time)

Overtime may be required to meet business needs

What you will do -

As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs. You will provide comprehensive information on basic product details, service pricing, and available service options/processes. Additionally, you will:

• Support a phone queue for repair inquiries while multitasking (i.e., answering support cases via email for our customers, Sales Representatives, and other field personnel)
• Provide repair estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes
• Advise accounts on ProCare programs during repair approval/pricing confirmation calls
• Manage repair order intake and repair approvals for assigned regions
• Communicate guidelines and policies effectively with all internal and external customers
• Enter complaint information in a timely manner for tracking and visibility, escalating as needed
• Maintain meticulous documentation for each order
• Work with cross-functional teams to prioritize urgent repair orders

What you need -

Required

• High School Diploma or GED/Equivalent
• At least 2 years of professional experience with call center, customer service, and/or sales support

Preferred

• At least 1 year of call center experience
• Proficiency in Microsoft Office Suite including Excel, Word, Access, Outlook, and Teams
• Experience utilizing Oracle and Enterprise Resource Planning (ERP) systems (including data analysis tools i.e. queries, pivot tables, etc.)
• Proficiency with Systems Applications & Products (SAP) and Service Max

$21.58-37.96 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.