Lead Technical Writer

Job Summary
As Senior Technical Writer you will develop and curate standard operating procedures (SOPs) and other materials for end users. You will work alongside team members to create the most comprehensive and useful documentation for training and continuous improvement. You will also lead and direct the activities of Technical Writers throughout the organization.

What You’ll Do

• Develop and edit standard operating procedures, user tools, training materials, and other documentation. 
• Determine documentation style and formatting standards and serve as point person for documentation guidance.
• Organize, publish, and maintain existing and new documentation in document management system.
• Work with teams to establish the most efficient action plan to develop documentation.
• Gather information from subject matter experts to create, organize, and write content.
• Route documentation through review and approval processes in the document management system.
• Facilitate the analysis of existing documentation to ensure it is updated, reviewed, and maintained appropriately.
• Evaluate current content and develop innovative approaches for improvement.
• Write for a variety of audiences, from non-technical end users to developers.
• Adhere to quality documentation standards and structural consistency.
• Report status of documentation deliverables to stakeholders and team as needed.
• Lead and mentor a team of writers and provide feedback on their daily work.
• Review, edit, and standardize work prepared by other technical writers.
• Help update strategies for creating, maintaining, and delivering excellent technical documentation.
• Suggest criteria for hiring technical writers and participating in interviewing candidates.
• Promote a results-focused approach by helping to balance assignments across the team and manage priorities.

What We Need

• Bachelor’s degree (or equivalent) in communications, business, or relevant technical field.
• 10+ years of technical writing experience.
• Excellent technical writing skills and verbal communication skills.
• Comprehensive written communication with deep knowledge of the English language, grammar, punctuation, and spelling.
• Good working knowledge of MS Office.
• Strong experience owning an end-to-end documentation creation process.
• Exceptional attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

Desired Qualifications

• Previous experience in quality assurance and software development.
• Experience working with content in multiple mediums.
• Project Management experience a plus.
• Professional certification (ex: Society for Technical Communication).

What You'll Need to Succeed

• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Excels in facilitating collaboration between diverse teams and stakeholders.
• Thrives in a dynamic environment requiring adaptability and critical thinking.
• Comprehensive knowledge of the English language, grammar, punctuation, and spelling.
• Excellent time management and organizational skills.
• Ability to put yourself in the position of users and create concise content to support anticipated needs, preferences, and learning styles.
• A positive attitude; willing to jump in and tackle new challenges.