Pharmacy Technician - USA-Illinois at TalentWorldGroup

Remote Pharmacy Technician – Illinois License Required
Location: Remote (Must reside in FL, IN, IL, or WI)
Start Date: June 16, 2025
Application Deadline: May 30, 2025

About TalentWorldGroup

Think Global – Expect Amazing. TalentWorldGroup is a revolutionary multilingual contact center. We're on a mission to reinvent home-based work and build the workplace of the future. As a people-focused company, we specialize in premium remote staffing solutions for global clients.

Position Overview

We are currently hiring Remote Pharmacy Technicians licensed in Illinois, native in English and with a high level of Spanish, located in either Illinois, Wisconsin, Indiana, or Florida to support a leading client in the healthcare industry. This is a fully remote, work-from-home opportunity ideal for professionals with a background in pharmacy support, customer service, and healthcare logistics.

Key Responsibilities

• Serve as the primary point of contact for order fulfillment and customer inquiries, including returns, credits, and product delivery.
• Manage incoming orders via phone, fax, web, or electronic systems.
• Handle exceptions, investigate service issues, and resolve complex customer concerns using sound judgment.
• Track shipments, manage order exceptions, and coordinate product availability and backorders.
• Collaborate with manufacturing and distribution teams to meet delivery expectations.
• Set up new customer accounts, document service requirements, and maintain accurate records.
• Ensure compliance with relevant regulatory procedures at the federal and state levels.
• Provide high-quality communication with patients, providers, and other healthcare professionals.
• Support service team performance by participating in training and mentoring new hires, as needed.
• Uphold metrics-based performance standards and support continuous improvement initiatives.

Mandatory Requirements

• Active Illinois Pharmacy Technician License (or must obtain before training begins)
• Reside in Florida, Indiana, Illinois, or Wisconsin

Qualifications

• Associate degree or equivalent experience preferred
• 2 to 4 years of experience in customer service, supply chain, or call center environments (U.S.-based)
• Certified Pharmacy Technician preferred
• Strong written and verbal communication skills with native English and high-level Spanish
• Excellent organizational and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong orientation towards metrics and KPIs
• Experience interacting professionally with patients, RNs, and medical personnel

Training Details

• Start Date: June 16, 2025
• Duration: 5 weeks (paid)
• Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST

Production Schedule

• Operating Hours: Monday to Friday, 8:00 AM – 6:00 PM EST
• Minimum Weekly Hours: 30 (up to 40)

Compensation & Benefits

• Training Rate: $18/hour
• Post-Training Rate: $20/hour
• Fully remote, home-based work environment
• Long-term project-based opportunities
• Career growth and development potential
• Long-term cooperation agreement
• Career development
• Gamification program (make more money, get holiday paid hours)

If you are a licensed pharmacy technician with a commitment to delivering exceptional service in a virtual setting, we invite you to apply today.