Booking co-ordinator (Remote or Office based)

This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider  working 8.30am-5pm, Monday - Friday. 
As a Booking Coordinator, based in the Sign Solutions Agency Department, you will provide support to all areas within the business, as well as communicating with our Language Service Professionals (LSPs) and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.
We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team.​

Main Duties & Responsibilities 

• To manage a constant flow of inbound & outbound contacts in a professional manner, booking LSPs onto relevant jobs, resolving queries and liaising with other departments;
• Effective Diary Management including co-ordination, sourcing, allocation & re-allocation of staff and freelance LSPs
• Multitasking between contacts, alongside handling a consistent volume of emails from clients and LSPs
• Coordinate with LSPs to schedule and confirm appointments;
• Facilitate immediate connections for LSPs  to video appointments;
• Confidently negotiate with the LSPs booking related aspects considering approval guidance provided
•  Maintaining professional communication with LSPs and clients regarding their bookings when dealing with queries;
•  Prioritizing tasks within the team, showing organization, quick thinking and flexibility;
•  Assist other departments when support is required;
• Ensure timely escalation of customer and system issues to relevant departments;
•  Troubleshooting to ensure we provide the best possible service in unexpected scenarios;
• Deliver excellent customer service by addressing customer needs effectively.
• Client liaison to ensure the accurate recording of LSP requests, including the extraction of required information in a professional manner
• Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients
• Management of key clients 

Essential skills/qualifications/experience

• Excellent verbal and written communication skills
• Previous experience of working in fast paced, pressurised environment 
• Experience of working in a customer focused environment 
• Effective listening, communication, and strong negotiating skills
• Excellent problem-solving skills
• Able to multitask and think critically
• Excellent attention to detail
• Can use initiative in a pro-active manner
• The ability to work independently and as part of a team
• Can take instructions and carry out tasks efficiently and to a high standard
• Good time keeping
• Social and outgoing and easily able to build relationships
• Proficient with all facets of MS Office
• Have an eagerness to learn and develop skills
• Good negotiation skills

• Be able to attend head office during training period (which can vary from 2 weeks or more) in Redditch, Worcestershire.

What's In It For You?

• Salary £24,570
• 20-25 days holiday plus bank holidays (Full Time Equivalent)
• Pension scheme
• Training and CPD
• DBS Renewal
• Relocation packages available
• Attendance bonus scheme
• Health and Wellbeing schemes
• Wellbeing Accreditations
• Policies to include Mental Health, Menopause and more
• Employee Assistance Programme / Cash Plan
• Access to discounts from hundreds of leading retailers
• Access to mental health specialist support
• Birthday celebrations/gifts
• Team events
• Occupational Sick Pay (OSP) and (SSP)
• Flexible contracts available
• Work for an established company with 25 years in the industry
• Supportive and flexible employer
• Disability Confident Leader
• Real Living Wage Employer
• And more!

If you would like to contact us in BSL please visit our website. http://connect.interpreterslive.co.uk/vrs?ilc=interpretrslivevrs