Swedish speaking Representative Contact Center at AUTODOC

Company Description

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal. We find a common language with clients from 27 countries of the world. To help you adapt faster, an internship is provided!

We are looking for Swedish-speaking Representatives who will start as soon as possible.

What’s a normal working day like? You will:

• Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
• Guide our customers to make the right order decisions and clarify status on orders
• NOT do outbound. We only work with inbound services.
• We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Who are you?

• You are a native Swedish speaker and English C1
• You enjoy being a skilful communicator with people and teams - both spoken and written
• You are a trusted team player and want customers to be satisfied.
• Someone with experience in customer service and/or sales is a plus.
• You live in Portugal, Poland or Czech Republic and look to stay long-term.

What do we offer?

• Annual vacation of 25 working days and 1 additional day off on your birthday
• Meals Allowance
• Healthcare Insurance
• Mental Wellbeing Program- providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• AUTODOC Corporate Discount
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Referral Program with attractive incentives
• Fast growing international company with stable employment

Join us today and let’s create a success story together!