Technical Escalation Engineer (Mac) - Bangkok-based (Relocation Provided) at Agoda.com

Job Description

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know Our Team

Agoda is Asia’s leading and fastest-growing online hotel reservation platform. Our success is powered by vast amounts of data, a robust IT infrastructure, and world-class talent. Information Technology is at the heart of Agoda, offering excellent growth opportunities in a dynamic, multicultural environment with colleagues from over 90 nationalities.

We thrive in a fast-paced setting where innovation and creative thinking are valued. Our passion for technology drives us to continually enhance the customer experience. We’re committed to making a difference through our products and services—and we always remember to have fun along the way!

The Opportunity

We are seeking a Global Technical Escalation Engineer – Mac to join our team in Bangkok. In this role, you will design, manage, and support our endpoint management systems, ensuring seamless operation and top-tier support for our global workforce.

In This Role, You’ll Get To:

Linux/Mac Configuration & Deployment

Configure and deploy Linux/Mac computers using MDM tools (e.g., JAMF Pro), including initial setup, software installations, and user profile management.
Implement security policies, encryption, and access controls for Linux/Mac devices via MDM configurations.
Manage software licenses and subscriptions for Linux/Mac applications, ensuring compliance and optimizing usage.

Monitoring & Troubleshooting

Monitor the health and performance of Linux/Mac systems using MDM tools, logs, and dashboards; proactively identify and resolve issues.
Conduct regular system checks, updates, and maintenance to ensure smooth operation and minimize downtime for end-users.

Security & Compliance

Collaborate with IT security teams to implement and enforce security policies, configurations, and protocols for Linux/Mac devices.

End-User Support & Training

Provide technical support and troubleshooting for Mac-related issues, both onsite and remotely.
Develop and deliver training sessions, documentation, and resources to educate end-users on Mac best practices, MDM functionalities, and security awareness.

What You’ll Need to Succeed

Bachelor’s degree in a relevant field.
4–5 years of experience in IT support, with a focus on Mac environments (preferred).
Strong knowledge of Linux/macOS operating systems.
Hands-on experience with MDM administration and management (e.g., JAMF Pro).
Understanding of Zero Touch deployments and industry-standard packaging solutions.
Experience with QA testing and documentation.
Strong sense of ownership, excellent communication, and customer service skills.
Ability to work independently and as part of a team.
Service-minded, proactive, and eager to learn.

Nice to Have

Experience supporting Windows environments.
Familiarity with Azure AD, Exchange AD, and certificate/security management.
Project management experience.

#bangkok

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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