Field Service Engineer - Netherlands at OrganOx

ABOUT ORGANOX:

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 5,000 liver transplant operations globally. As part of our ongoing, global expansion, we seek a motivated Field Service Engineer to join our team in the Netherlands.

Position Summary

The Field Services Engineer will be primarily responsible for the on-site maintenance of complex electro-mechanical medical devices designed for organ preservation placed within Europe.  The post holder will be based in Netherlands, with easy access to OrganOx Maintenance Centre and warehouse in Amsterdam.

Reporting to the Technical Services Manager, the postholder will be responsible for providing technical support for OrganOx retained units placed in Europe and held in OrganOx Maintenance Centre/ warehouse in Amsterdam, ensuring that product reliability, quality and availability are maintained.  The Field Support Engineer will be responsible for completing all documentation relevant to installation, service, repair and rework in compliance with GMP Documentation and Records.  

At OrganOx, we value innovation, evidence-based practices, integrity, teamwork, respect, and a passion for transplantation. These core values will guide the Field Services Engineer in executing their responsibilities, fostering a culture of excellence, collaboration, and dedication to improving organ preservation technologies.

This is a remote position in the Netherlands (Amsterdam) with regular travel across Europe.

Listed below are the major responsibilities of the role and a brief description of some of the key tasks to be performed. This list is not totally exhaustive.

Requirements

Major Responsibilities

Under direction from the Technical Services Manager, the Field Service Engineer will be responsible for:

• Organizing and providing service and repair of the OrganOx metra devices placed within European customer facilities with:
• Travel to hospitals and research facilities within the European region.
• Carrying out routine maintenance procedures and liaising directly with customers regarding organizing routine services and other maintenance needs of OrganOx devices.
• Carrying out root cause investigations and repairs of OrganOx devices, maintaining high standards of integrity and respect. 
• Carrying out Installation Testing, Post-Repair Functional Testing and completing all documentation in compliance with Good Documentation Practice and the OrganOx Quality Management SystemEnsuring work orders and service visits are completed within set time frames., showcasing teamwork and a passion for transplantation.
• Carrying out major back-to-base routine services, troubleshooting, repairs, pre-commissioning and software/hardware upgrades on OrganOx devices at OrganOx Maintenance Centre/ warehouse in Amsterdam, when necessary.
• Performing tasks covered by OrganOx Maintenance Centre’s Standard Operating Procedures, ensuring its compliance as a workshop for critical medical equipment.
• Short-term covering for the urgent technical needs of devices placed outside Europe when the engineer assigned for that region is not available.
• Working with the Technical Services Manager to maintain a stock of components and consumables necessary for the technical support of the devices within Europe.
• Managing and maintenance, including recalibration, of various test equipment, battery calibrators, tools and accessories required during providing technical service within European region.

• Complete technical documentation as required under the regulatory frameworks and standards for medical devices.
• Completing test reports and service records to a high standard.
• To assist the Technical services Manager in maintaining the technical documentation and device history records.
• Adhere to the letter and spirit of OrganOx’s Code of Conduct and all other company policies

Skills & Experience

• Three years or more regulated industry experience in servicing and repairing of complex critical devices.
• A good and broad working knowledge of electrical and mechanical engineering systems
• A good track record of demonstrating analytical problem-solving skills.
• Enthusiasm, good communication skills and ability to work effectively in a multi-disciplinary team.
• Ability to produce Technical Reports to a high standard both in terms of technical content, presentation and written English.
• Freedom to travel within Europe to carry out servicing or other device maintenance activities as required.
• A willingness to work unsocial hours, when necessary.
• Possession of a European Driving License
• Good written and verbal communication skills in English. (essential)

Qualifications

• HND or equivalent in electrical, electronic, mechanical or biomedical engineering, or other relevant discipline (essential)
• A good understanding of complex electro-mechanical systems and software (essential)
• Excellent knowledge of key office software, including Excel, Word and PowerPoint (essential)
• Good hands-on experience with a broad range of test equipment (essential)
• Prior experience servicing, repairing and testing of medical devices within hospitals environments and research facilities (desirable)
• Experience of working with Safety and Quality Standards applicable to medical devices (desirable).

Benefits

At OrganOx, we value innovation, evidence, integrity, teamwork, respect, and passion. We offer competitive compensation and comprehensive benefits, including healthcare and retirement plans. We support work-life balance and provide opportunities for ongoing professional development.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.