Business Operations Manager at Medblocks

Role Summary

We’re looking for a proactive, detail‑obsessed Business Operations Manager to act as the operational backbone of the company. You’ll work directly with the founder to ensure that sales conversations run smoothly, finances stay healthy, vendors get paid, and the team stays on target. This is a high‑autonomy role combining sales support, finance coordination, and executive assistance.

Key Responsibilities

1. Sales & Revenue Support

• Ensure inbound sales messages (email, LinkedIn, chat) are captured and addressed with zero drop‑off.
• Draft persuasive sales enquiry responses and timely follow‑ups.
• Schedule discovery, demo, and follow‑up calls with prospects; manage meeting logistics and reminders.
• Keep the CRM and opportunity trackers up to date.

2. Calendar & Executive Assistance

• Own the founder’s calendar: schedule internal/external meetings, resolve conflicts, and anticipate priorities so nothing is missed.
• Maintain Inbox Zero by triaging, labeling, and drafting replies for the founder’s email.

3. Finance & Vendor Coordination

• Track expenses, reimbursements, and cash flow; reconcile with Zoho Books / Xero.
• Process accurate & timely payments to vendors, reconciling invoices and purchase orders.
• Coordinate with vendors to collect invoices, payment details, tax certificates, and resolve queries.
• Liaise with the external CA/accountant to handle statutory filings, GST/TDS, and annual returns.
• Prepare monthly P&L, margin, and cash‑flow reports for leadership.

4. Operations & Analytics

• Build and maintain KPI dashboards; monitor goals and hold owners accountable.
• Document and continuously improve process maps and SOPs across functions.
• Serve as the team’s spreadsheet ninja: automate reports, build sanity checks, and troubleshoot formulas.

5. People & Administrative Ops

• Manage recruitment logistics, onboarding, and off‑boarding (IT assets, paperwork, induction).
• Draft and maintain contracts & agreements (clients, vendors, employees) using approved templates.
• Handle miscellaneous admin tasks to keep the office (remote/hybrid) running smoothly.

Requirements

• 2–5 years in operations, business management, or executive assistant roles, ideally in SaaS/startup environment.
• Advanced proficiency with Google Sheets/Excel.
• Working knowledge of Zoho Books, Xero, or equivalent tools.
• Exceptional written and verbal communication skills.
• Proven ability to manage calendars, coordinate across functions, and act with urgency.
• High attention to detail, data accuracy, and the discipline to drive tasks to closure.

Benefits

• Competitive salary: 6 LPA - 10 LPA
• Remote-first work environment
• Autonomy to manage your own working hours
• Transparent company financials and metrics
• Regular opportunities to grow and learn new skills
• Work directly with the founders
• Make a meaningful impact on healthcare
• Travel opportunities for team meet-ups and conferences
• Liberal leave policy with no micromanagement