Intake Specialist (Part Time; M-F, 2 PM ET-6 PM ET; Bilingual/Spanish) at Davies North America

Intake Specialist (Part Time; M-F, 2 PM ET-6 PM ET; Bilingual/Spanish)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Part Time

Location: Home United States

Reporting To: Marita Rodriguez

Compensation: $16.00 - $17.00 / hour

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What’s in Store We're on the lookout for an Intake Specialist to join our growing team! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner.

This role is a part-time, 20 hour per week home-based position with a schedule of 2 PM-6 PM, Monday through Friday. Bilingual (Spanish) is required.

Key Responsibilities

• From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes
• Adhere to phone-tree procedures per State of Florida contract, including emergency protocols
• Route the FROI call to the appropriate Triage Unit member for further handling
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
• Research any situations that do not allow claim entry to ensure claim is entered to the system
• Follow company procedures and State mandated timeframes to comply with laws
• Print, organize, and verify all related forms for daily mail-out
• Verify all data daily for control purposes via printed lists
• Scan and attach new claim documents to the system
• Assist with other clerical duties as necessary
• Perform other duties as needed

Skills, knowledge & expertise

• High school diploma or equivalent
• At least one (1) year of medical terminology or medical office experience is preferred
• Bilingual (Spanish and English)
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Benefits

BenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
• Paid holidays

Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.