Biztech Analyst (Part Time) at TECLA

Technology Stack Management:

• Maintain and optimize the Go-to-Market tech stack (e.g., Salesforce, Outreach, Lean Data, Gong, Hubspot, etc.) across Marketing, Sales, Customer Success, and Support teams.
• Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner.
• Drive growth by implementing changes to workflows, forms, and fields as needed.
• Evaluate and implement new applications.

Testing & Deployment

• Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation.
• Test lead flows by submitting test leads to ensure BizTech changes don’t disrupt demand generation and sales.

Project Ownership

• Actively engage in weekly BizTech sprint planning sessions and contribute actionable insights.
• Lead larger revenue operations projects.
• Own reporting that requires integrations (e.g., Salesforce).

Process Optimization & Documentation

• Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel).
• Document the current tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format).
• Proactively identify opportunities to improve revenue operations processes and implement solutions.