Executive Assistant at ChowNow

Job Description

Do you have a passion for building meaningful relationships? Do you gain personal satisfaction from solving puzzles, making others feel welcome, and operating from a continuous improvement lens? Are you a task master who has a laser focused eye for accuracy and attention to detail? If so, then this is a great role for you!

ABOUT US:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and now enter an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As our Executive Assistant, you will act as an integral part of the team, gaining exposure to leadership. Your main duties will include supporting the Chief Executive Officer(CEO) and C-level Team in operational and administrative functions, as well as establishing yourself as a vital support resource at ChowNow.

You will assess inquiries directed to the CEO and ensure executive decisions are acted on in a timely fashion. You will organize, execute, and assist with team activities such as Weekly Executive Meetings, Town Halls, Quarterly Business Reviews, off-sites, and Executive team social events. You will own and manage a company events calendar. You will support the C-level team on travel and expenses in addition to providing any ad-hoc cross functional scheduling help as needed. You will also be responsible for handling all corporate travel for the executive team and handle all confidential or sensitive information with discretion.

Reports to CEO; No direct reports.

While remote friendly, ChowNow values an in-person workplace, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success. We believe that working together as a team, in our physical office spaces, is critical to the successful execution of our mission. For those reasons, we expect this role to work from the Los Angeles Headquarters 4 days a week.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

WHAT SUCCESS LOOKS LIKE:

Within 30 Days You’ll:

Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)

Own and manage the CEO’s calendar with the foresight for which meetings take higher priority than others.

Attend all appropriate meetings with the Executive Team and department leaders to gain a greater understanding of the business.

Within 60 Days You’ll:

Schedule, coordinate, and provide communication for our Monthly Business Review meeting for ChowNow’s leadership team.

Assume responsibility for recording minutes and assigning action items for key meetings as needed.

Within 90 Days You’ll:

Schedule, coordinate, and provide communication for our Town Hall (All Hands) or other quarterly meetings.

Facilitate the process of your first quarterly board meeting including preparation, meeting planning, follow-up and communications.

You Should Apply If:

You have 5+ years of experience providing high-level administrative support at the executive level.

You can work from the Los Angeles Headquarters 4 days a week.

You have experience with planning large team events and off-sites.

You’re a top-notch communicator, with remarkable people skills.

You have strong scheduling and coordination skills, and you’re comfortable with last-minute changes.

You’re detail oriented and excellent at time management.

You're a power user of online productivity tools (e.g. Slack, Asana, and Google apps).

You‘re adaptable and thrive in ambiguous or rapidly changing situations where you can think on your feet.

You always exercise strong judgment.

You handle confidential and sensitive information with discretion.

About Our Benefits:

Expected Base Salary Range: $104,500 - $115,500

Ongoing training and growth opportunities.

A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.

Rock solid medical, dental, and vision plans.

Mental Health Coverage - we offer several programs to support your mental health and wellness goals.

Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life

7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.

401(k) Matching

Employer-contributing student loan assistance program or continuing education reimbursement program

Commuter benefits (including Uber Pool).

Employee Stock Incentive Plan.

Pet insurance for your fur babies

Quarterly Industry Events (Women, LGBTQIA+, Diversity, Inclusion).

Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.

Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

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