Customer Service Representative – Remote (Work From Home) at Atacadão São Roque

We are looking for a friendly, solution-oriented Customer Service Representative to join our remote team. In this role, you will be the first point of contact for customers, assisting them via phone, email, and chat to resolve inquiries, provide information, and ensure a positive experience. This role is fully remote and ideal for individuals with strong communication skills and a passion for helping others.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or other channels

• Resolve product or service issues by clarifying the customer’s concern, determining the cause, and selecting the best solution

• Process orders, forms, refunds, or exchanges as needed

• Maintain accurate records of customer interactions and transactions

• Follow communication procedures, guidelines, and policies

• Escalate complex issues to the appropriate department when necessary

• Contribute to a positive team environment and meet performance metrics

Requirements:

• High school diploma or equivalent (required); college degree (preferred)

• Previous customer service or call center experience (preferred but not required)

• Excellent written and verbal communication skills

• Comfortable using customer service software, CRM tools, and messaging platforms

• Ability to multitask, prioritize, and manage time effectively in a remote setting

• Reliable high-speed internet connection and quiet work environment

• Strong problem-solving skills and a positive attitude