Retailer **internal applications only** Retail Support at Lush Fresh Handmade Cosmetics
Lush Fresh Handmade Cosmetics is Hiring
Job Info:
- Company Lush Fresh Handmade Cosmetics
- Position Retailer **internal applications only** Retail Support
- Location Remote UK
- Source EchoJobs
- Published July 06, 2025
- Category Support
- Type Internship
Job Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a UK&I Retailer, you are responsible for driving the sales, profit, and customer experience across our retail business. You are a hands-on leader, trainer, coach, and collaborator who ensures our shop teams are set up to deliver 5* customer service worth leaving the house for. Through outstanding recruitment, training, and development of managers and shop staff, you create a retail environment where people and business thrive side by side.
Location: Remote, with travel across the UK & Ireland.
Reports to: UK&I Head of Retail
Contract Type: Temporary 12 months (there are two roles available)
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a UK&I Retailer, you are responsible for driving the sales, profit, and customer experience across our retail business. You are a hands-on leader, trainer, coach, and collaborator who ensures our shop teams are set up to deliver 5* customer service worth leaving the house for. Through outstanding recruitment, training, and development of managers and shop staff, you create a retail environment where people and business thrive side by side.
Location: Remote, with travel across the UK & Ireland.
Reports to: UK&I Head of Retail
Contract Type: Temporary 12 months (there are two roles available)
Application deadline: Sunday 20th July
Interview dates: 31st July and 1st August
**Make sure you scroll to the bottom of the advert as you'll see attachments for the full job description, a "week in the life of a UK&I Retailer and a testimonial.**
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Interview dates: 31st July and 1st August
**Make sure you scroll to the bottom of the advert as you'll see attachments for the full job description, a "week in the life of a UK&I Retailer and a testimonial.**
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
Recruit and Onboard Great Managers
- Own the end-to-end recruitment process for Shop Managers, from job adverts to interviews and onboarding.
- Ensure new managers are set up for success, with tailored support throughout their first 6 months.
- Identify and nurture internal talent, supporting the development of Supervisors and Trainees and championing internal progression.
Train and Develop Shop Managers
- Design and deliver engaging management development training sessions.
- Provide bespoke coaching and feedback through impactful shop visits.
- Offer strategic support during shop relocations and refits.
- Constantly assess and measure the effectiveness of your support to maximise sales and profit.
Ensure shop staff are well trained in product, brand and service.
- Collaborate with the internal training team to shape and deliver learning sessions.
- Attend and co-host Learning Days, modelling excellent floor leadership.
- Ensure shop visits include in-depth observations and conversations about product, brand, and customer service standards.
- Contribute feedback to keep training resources relevant and effective.
- Stay product-savvy by regularly sampling new items and enjoying your monthly product allowance.
Deliver Commercially Sound, Customer-First Retail
- Develop impactful retail tactics (e.g., in-store competitions or campaigns) aligned with brand direction, budget, and available resources.
- Maintain an up-to-date knowledge of visual merchandising expectations, stock control, rota planning, and operational excellence.
- Leverage insights from shop visits to identify commercial opportunities and implement strategies to address them.
Benefits
- 25 days holiday plus bank holidays
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave*
- Bonus scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- 50% discount on Lush products and spa treatments
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- Financial childcare support on return to work*
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Support groups, film nights, yoga, meditation sessions and much more
- *Tailored gender affirming care
*qualifying period/hours required
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