Community Manager at Chorus

About Us. Chorus is a creator-led 501(c)(4) nonprofit organization dedicated to helping content creators expand their reach and educate their audiences about news and public policy issues that impact their lives. Chorus is recruiting, training, and supporting independent online voices and building the next era for online news and conversation. www.wearechorus.com 

About This Position. Chorus is seeking a Community Manager to support creators on all aspects of their engagement with Chorus. We are a small team with an all-hands-on-deck team; no task is too small and responsibilities may evolve as project needs do. That said, key responsibilities of the Community Manager include: 

• Managing day-to-day communications via Slack, text, phone, and email with creators, responding immediately to all requests, questions, and suggestions;
• Developing a system to track creator participation in Chorus programming, logging all questions and recommendations from creators that should be shared with the group; 
• Developing and sharing community guidelines, informational materials, daily agendas, message briefings to support maximum engagement levels among creators; 
• Helping creators access and effectively use all Chorus-provided technology and tools, troubleshooting issues as they arise; and 
• Creating and deploying regular qualitative and quantitative surveys to report on creator satisfaction levels with the programs, ensuring positive experience for participants (or at least no unaddressed feedback reported).

The Ideal Candidate. The right mindset is just as important as your experience. We are looking for individuals who can embody and apply the following skills and values:

• Meticulous Attention to Detail. You have a keen attention to detail, ability to work well with Google Sheets, and always review something twice before completing it.
• Effective Communication. Honestly, proactively, and effectively communicates information across teams and stakeholders, asks questions, remains open to feedback, and builds and maintains relationships; observes and adapts to others’ decision-making, alignment, and communication styles; gives and receives helpful, constructive feedback with positive intention; understands that people are complex and that treating each other with openness and respect ensures that conversations are both productive and inclusive.
• Ongoing Learning and Development. Demonstrates a commitment to continually seek new knowledge, skills, and developing existing capabilities; acknowledges growing edges (in self and others) and takes advantage of all opportunities for professional development and training; kindles curiosity, seeks feedback on both style and performance, learns from others, and gains valuable lessons from successes and mistakes.
• Flexibility. A willingness to adapt to a rapidly changing environment, as well as an eagerness to take on new components of the project. Team members are able to understand that our work depends on things being done well no matter what the task. 

Compensation. This is a contract position to be paid at a rate of $6,000 - $8,500 per month depending on experience level. 

Location. Chorus is a fully remote team. All team members must be located within the continental United States and must be reachable between the hours of 10am ET and 6pm ET, regardless of where they live and work. 

We know that lasting change is always built on diversity. Chorus is proud to promote equal opportunity regardless of race, color, sexual orientation, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, or veteran status.