Customer Service Representative (Production) - Senior CRI - Heredia at Equifax

We are looking for a customer service representative who will investigate, analyze, and obtain information to help individuals applying for a mortgage loan in the United States. This process includes communication with Credit Grantors and Loan Processors via phone and email.

What you’ll do

• Investigate, analyze, interpret and fulfill customer requests.
• Manage inbound /outbound calls and email.
• Perform credit-based research tasks ranging from the navigation of automated systems.
• Contact credit grantor/landlord to obtain appropriate information to update credit supplements. 
• Perform verifications of any information maintained on the credit supplement.

What experience you need 

• Excellent English communication skills B2 minimum.
• Knowledge of credit reports.
• At least 6-month experience in customer service.
• High school diploma is a must.
• Typing skills (35 words per minute)

What could set you apart

• Professional attitude, fast learner, and desire to grow within the company.
• Strong Numerical analytical and problem-solving-oriented skills. 

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time