Salesforce Service Cloud Specialist at coderslab.io

✅ Requirements

• 4–6 years of hands-on Salesforce administration experience
• Strong knowledge of Salesforce architecture, security, and data modeling
• Proficient in SOQL; familiarity with LWC development
• Salesforce certifications: Advanced Admin, Service Cloud Consultant, Agentforce Specialist, etc.
• Experience with Flows, validation rules, and automation best practices
• Production-level use of Einstein tools (chatbots, Service Intelligence, case classification, etc.)
• Familiarity with Agentforce Studio (Prompt Builder, Agent Builder) and RAG implementation
• Bachelor’s degree in Computer Science / Information Technology or equivalent
• Advanced/Fluent English (written and spoken)

🧠 Soft Skills

• Clear communicator with technical and non-technical stakeholders
• Strong problem-solving and analytical thinking
• Detail-oriented and committed to high-quality documentation
• Team player with adaptability to fast-changing environments
• Eager to learn and explore new platform capabilities