Director of Admissions at Lightfully Behavioral Health

Lightfully is seeking a passionate and resourceful professional to oversee our Admissions department. This individual is great at overcoming barriers and compassionately guiding clients in need of higher level mental health care into one of Lightfully’s programs. The admissions team is often the first touchpoint a client will have with the Lightfully organization. It’s imperative that this person embodies the Lightfully culture, mission, and Shining Commitments, and can effectively communicate the Lightfully care model and program deliverables.

The Director of Admissions is a remote position. This role is responsible for ensuring clients are guided through the admissions process to enter the appropriate LBH program site and level of care. This includes answering calls, helping the client to understand the admissions process or answer any questions they might have, receiving new cases, and managing the admissions team to deliver a concierge level experience to the client. The Director of Admissions is responsible for effectively managing caseloads, motivating and training of admissions staff.

We are looking for someone who gets excited by the thought of growth and thrives in a fast-paced environment. This person is also committed to guiding those in high need of support into the care they desperately need, and introducing clients, families, and providers to a dynamic new team and model.

Job Summary:

The Director of Admissions provides strategic leadership and oversight for the admissions department. This role is responsible for department-wide performance, cross-functional collaboration, and the professional development of the admissions team. The Director ensures alignment with organizational goals and fosters a values-driven, high-performing culture.

MajorResponsibilities:

Leadership and Strategy

• Lead the vision, development, and performance of the admissions department.
• Supervise the Admissions Manager and support professional development across the team.
• Own key performance indicators (KPIs) and drive department-wide improvements in conversion and client experience.

Daily Operations

• Maintain a deep understanding of real-time admissions performance in relation to daily, weekly, and monthly goals.
• Analyze pacing and trend data; communicate updates, risks, and summaries to executive leadership.
• Collaborate daily with the Admissions Manager to assess team coverage, performance barriers, and urgent issues.
• Provide visibility and strategic support during team huddles and counselor check-ins.
• Participate in census, pipeline, and strategic meetings to align admissions with broader operational priorities.
• Guide staffing strategy and long-range coverage planning based on trends and anticipated volume.

Personnel Management

• Provide supervision, support, and coaching to employees. Other supervisory activities include (but are not limited to):
• Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
• 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
• Timely coaching and disciplinary action (delivery and documentation) as needed.
• Completing performance reviews for employees within company designatedtimeframes.
• Maintain employees’ timecards in Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.

Escalations and Complex Cases

• Serve as the point of contact for high-acuity, high-risk, or emotionally complex family cases.
• Partner with legal, clinical, and leadership stakeholders to resolve sensitive issues.

Cross-Functional Collaboration

• Work closely with marketing, clinical, finance, utilization review, and operations to ensure aligned, efficient admissions processes.
• Represent admissions in cross-departmental initiatives and new program development.

Compliance and Quality Oversight

• Ensure adherence to documentation, call quality, and regulatory standards.
• Audit counselor documentation in conjunction with the Admissions Manager to identify trends, gaps, and coaching opportunities.
• Lead audit readiness efforts and drive quality improvement initiatives.

SpecificSkills/Competencies:

• Proven ability to lead teams, develop strategy, and drive performance.
• Strong analytical, coaching, and cross-functional collaboration skills
• Deep understanding of compliance, client care, and operational excellence.

PhysicalRequirements:

• Must have the ability to communicate with individuals over phone, electronic correspondence, and in-person.
• Able to work for prolonged periods sitting at a desk and working at a computer.
• Ability to operate in occasionally noisy environments.

Mental/SocialRequirements:

• Must be able to demonstrate working effectively with and showing respect to all staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with staff, vendors and or clients.

Qualifications:

• Bachelor’sdegree in Business, Healthcare Administration, or related field, required. Master's degree preferred.
• 5+ years of leadership experience in admissions or healthcare operations.
• Must pass a background check.
• This is a remote position and requires the ability to perform all duties and responsibilities from home.
• May require occasional travel for in-person meetings or site visits.

The pay range for this position is $75,000-$100,000 annually. This position is bonus-eligible.

The pay range for this position is $75,000-$100,000 annually. This position is bonus-eligible.