Customer Solutions Expert, German speaker at Pipedrive

Job Description

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Wir suchen nach einem deutschsprachigen Customer Solutions Expert (m/w/d), um unsere großartigen Kund:innen von unserem Büro in Lissabon aus zu unterstützen. In dieser Rolle arbeitest du mit unserem fantastischen Support-Team zusammen, um dich um alle Fragen und Anliegen unserer Kund:innen zu kümmern. Wenn du gerne Menschen hilfst und etwas bewegen möchtest, dann melde dich! Wir freuen uns darauf, dich kennenzulernen!

Your new adventure:

Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner

Assist customers via live chat and on the telephone

Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features

Identify the root causes of customer issues and offer appropriate solutions

Help Pipedrive grow by turning both existing and new customers into loyal fans, taking any conversation as an opportunity to help retain and grow our customer base

Does this sound like you?

Fluency in spoken and written German and English, other languages are a plus [e.g., Portuguese, French, Spanish]

At least one year of experience working in a customer-facing role

Excellent interpersonal and communication skills

Soft skills focused on risk management and negotiation

Ability to multitask and chat with several customers simultaneously

Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting

A good understanding of email systems, filtering, spam and e-mail integration

Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus

Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

Why Pipedrive?

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome

Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change

We’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people

Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability

Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

#LI-Hybrid

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Wir suchen nach einem deutschsprachigen Customer Solutions Expert (m/w/d), der unsere großartigen Kund:innen unterstützt und unser Support-Team in Lissabon verstärkt.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Apply