Community Manager at Casebook PBC

OVERVIEW:

A team member at Casebook PBC plays a key role in advancing our mission to improve outcomes for at-risk children and families through transformative software solutions. They are dedicated to Casebook's vision: The Casebook Platform is built specifically to serve the needs of those that serve others and is: Human Centric, Always Current, Future Proof, and our mission: Develop transformative software to promote best practices and drive improved outcomes in human services. This individual exemplifies the Casebook values and works collaboratively to achieve the organization's goals.
 

CASEBOOK VALUES

• Impact: We are committed to making a meaningful difference for at-risk children and families through our solutions.

• Customer Commitment: We are dedicated to delivering exceptional service and value to our customers.

• Team Work: We believe in the power of collaboration, leveraging diverse perspectives to achieve shared goals.

• Innovation: We continuously seek to innovate and improve, driving progress in everything we do.

• Accountability: We take ownership of our actions and decisions, striving for transparency and excellence.

RESPONSIBILITIES:

The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Head of Marketing, this role demands a driven self-starter with a background in community management, preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.

• Establish and manage communities for customers, including online forums and in-person user group events.

• Produce and moderate engaging multimedia content tailored to the community's interests and strategic goals.

• Develop events, groups, and activities to foster member engagement and advocacy.

• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.

• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.

• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.

• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.

• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

EDUCATION AND/OR EXPERIENCE:

• Proven experience as a community manager or in a similar role.

• Excellent at building relationships with key stakeholders internally and externally

• Track record of planning and leading successful community initiatives.

• Ability to identify and monitor relevant community KPIs.

• Strong verbal and written communication skills.

• Exceptional interpersonal and presentation abilities.

• Hands-on experience with social media management.

• Proficiency in interpreting website traffic and understanding online marketing principles.

• Attention to detail, critical thinking, and problem-solving skills.

• Bachelor's degree in Marketing, Communications, or a relevant field.

• Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively.

• Familiarity with technologies crucial for the role's success.

• 3+ years of experience in a similar role within growth-stage B2B SaaS environments.

• Experience working with or for nonprofit organizations or government agencies is advantageous.

REQUIRED TECHNICAL / OTHER SKILLS AND ABILITIES:

• Community platform tools

• Email marketing tools

• Analytics and reporting

• Event management tools

• CRM familiarity

• Community engagement & moderation

• Customer advocacy development

• Cross-functional collaboration

• Strategic thinking & innovation

Why Join Us?

• Casebook PBC is proud to be a certified Great Place to Work: https://www.greatplacetowork.com/certified-company/7015438

• Competitive salary and benefits.

• Opportunities for professional growth and development.

• Collaborative and supportive team environment.

• The chance to make a real difference by supporting those who help others.

Compensation:  $85,000 - 100,000 Salary + Bonus + Benefits + Equity
 

Demo of Casebook: https://play.goconsensus.com/ac9bc58df

In addition to salary and sales commission, this position includes a full benefits package including employer funded health insurance for you and a spouse, 401k, and three weeks vacation time.