Senior Specialist - IT Messaging Mexico City - Paseo at Marsh McLennan

Company:

MMC Corporate

Description:

Senior Specialist - IT Messaging

We are seeking a Senior Specialist - IT Messaging to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a IT Systems Engineer at Marsh, you will Provide Global Operations Support for cloud and infrastructure activities, messaging approved PMO and BAU projects, and resolution of incidents via ticketing system.

We will count on you to:

• Provide consistent operational support, proactively monitoring and maintaining messaging services for a seamless end-user experience.
• Provide after-hours support as needed to assist with initiatives or urgent escalations.
• Provide messaging services, support and troubleshooting for the following.
• Exchange Subscription Edition (SE) / Exchange Server 2019 and Exchange Online (M365)
• Mail Routing/SMTP
• External mail gateways (Proofpoint appliances)
• DMARC Enforcement
• Cloud Fax (Core Fax) / RightFax

• Assist in developing standard operating procedures, policies, and documentation to establish guidelines.

• Participate in and contribute to the resolution of escalations, incidents, and problems.
• Assist in developing methods and procedures to enhance operational processes, optimize technology solutions, and improve service level expectations.
• Lead initiatives and deliver technical solutions aimed at projects and reducing the volume and resolution time of assigned incidents.
• Contribute to detailed project plans across multiple work streams, ensuring standards, processes, and timelines are followed.

What you need to have:

• Proven experience working in a Microsoft-centric, global enterprise messaging environment.
• Core knowledge of Exchange Online (M365), Exchange On-Premises Server SE/2019, Email Gateways, preferably Proofpoint.
• Experience working with ticketing systems, preferably ServiceNow.
• Comprehensive experience with PowerShell scripting.
• Working knowledge of MS Entra ID, Active Directory, Directory Services, and network protocols.
• Extensive experience implementing and supporting messaging solutions such as Exchange Migration to Exchange Online (M365), Email Gateway mail routing/SMTP, DMARC, Core Fax.
• Must be able to proactively identify problem areas and recommend effective solutions.
• Strong critical thinking and analytical skills.
• Able to communicate effectively with internal and external customers, including senior organizational leaders.
• Advanced Level of English is a Must

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.