Client Success Manager at TouchBistro

Job Description

TouchBistro is looking for a Client Success Manager to deliver an outstanding experience for our high-value customers. You’ll own a portfolio of accounts, ensuring they get the most out of our suite of products and services, driving satisfaction, retention, and growth.

What You’ll Do

Build strong relationships with your customers, understand their goals, and help them succeed
Ensure renewals and identify upsell/cross-sell opportunities
Partner with Sales, Professional Services, Customer Care, Product, and Support to resolve issues quickly
Drive adoption and usage by sharing best practices and rollout plans
Advise on product improvements and support onboarding for high-value customers
Track performance through NPS, retention, revenue growth, and product penetration

What You Bring

You have 2+ years in client/account management
You have strong business acumen and can influence decision makers in restaurants of all sizes
You are comfortable leading tough conversations and building quick rapport at all levels
You have experience working in metrics-driven environments with tools like Salesforce and Excel
You have Tableau experience (nice to have)
You have hospitality/restaurant industry experience (nice to have)
You are technically inclined and can translate complex technical information into simple terms for end users

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

Generous Time Off Program
Health, Dental, and Vision Benefits
Flexible Health and Wellness Plan
Parental Leave & top up
Employee Assistance Program
Professional Development
Volunteer Program
Monthly Lunches

About Us

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

_{TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.}

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