Legal Contracts Manager (SaaS Commercial) at Smarsh

Job Description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

We are seeking a highly organized and detail-oriented Contracts Manager to join our Legal team. This role will support our SaaS commercial contracts attorneys in drafting, reviewing, and managing a high volume of customer and vendor agreements. The ideal candidate has experience in technology transactions, thrives in a fast-paced environment, and enjoys partnering cross-functionally with Sales, Procurement, Finance, and Operations.

How will you contribute?

Manage the contract lifecycle from intake through execution, including triage, review, approval routing, redlining, and signature.

Draft, review, and negotiate standard agreements such as NDAs, order forms, MSAs, SOWs, and DPAs under attorney supervision.

Maintain and enforce use of contract playbooks and templates to ensure consistency and risk management.

Track contract status, obligations, and renewals using the company’s CLM system.

Provide training and guidance to Sales and Procurement on contract submission and escalation processes.

Collaborate with internal teams to resolve contract-related issues efficiently.

Generate regular reporting on contract volumes, cycle times, and key legal KPIs.

Assist in implementing and optimizing CLM tools, templates, and workflows.

What will you bring?

Bachelor’s degree required; paralegal certification or JD preferred.

4–7 years of contract management experience, ideally in SaaS/technology.

Strong working knowledge of SaaS subscription agreements, data protection agreements, and commercial contracting best practices.

Familiarity with privacy and security terms (e.g., GDPR, CCPA, SOC2).

Proficiency with CLM and e-signature tools (Ironclad, DocuSign, Salesforce).

Exceptional organizational skills, attention to detail, and ability to manage competing deadlines.

Strong interpersonal and communication skills with a collaborative mindset.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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