Customer Success Specialist (Brazil) at PartnerHero

Job Description

Crescendo is seeking a Customer Success Specialist to support their partner's fintech application and platform. This role focuses on excellent customer service, responsiveness to inquiries, and collaboration with program leadership and partners. The position offers remote work and includes training opportunities. The candidate should be proactive and committed to ensuring a positive customer experience.

Requirements

Excellent English skills, both verbal and written (EFSET results must be at the C2 level)
Passion for SaaS product support and a customer-centric mindset
Skilled at explaining customer workflows and providing guidance
High proficiency in English grammar and sentence structure
Heavy reliance on people skills and problem-solving
Coachable and self-directed with little or no supervision