Senior Product Manager, App Orders & Check Out at Shippo

Job Description

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

Shippo R&D is seeking a Senior Product Manager to develop and execute a strategic roadmap for our Label and Rating APIs. The Senior Product Manager is responsible for planning and releasing features and services that enable customers of all types and sizes to fulfill their orders. The scope includes capabilities such as rate shopping, bulk label purchase, hazmat shipping, scheduled pickups, manifesting, and more. Shippo supports rating and labels across more than 40 carrier integrations, packaged under a set of APIs which power shipping workflows for merchants everywhere. You will be a champion for our customers, both shippers and external developers who integrate to our APIs. Your strategy will be driven by customer empathy and business acumen. You will define success metrics rooted in customer adoption and business impact.

What Success Looks Like:

You’ll solve real customer problems with big impact. You will make difficult prioritization decisions based on customer and business impact, known variables and unknown assumptions, and awareness of overall company strategy. You will develop a strong strategic view of our suite of API products and how they must change in order to maximize value. Your teammates will rely on you to keep everyone aligned. You will leverage effective communication skills to align individuals of all levels at Shippo, across carrier partnerships, customer success, strategic partnerships, and our senior leadership team. You will engage deeply with your engineering partners to identify areas of optimization, whether through process or technology, and absorb those into your roadmap.

Shipping & Handling Responsibilities

Lead multiple engineering to develop enhancements to our label and rating products, as well as API onboarding.

In partnership with engineering, create and grow a clear abstraction of carrier capabilities.

Research API customers’ pain points and shipping strategies, and classify how our product does or does not meet their needs.

Continuously publish research, including competitor announcements, market analysis and trends.

Develop a long term roadmap for your core product areas backed by the research above.

Collaborate with other product and engineering teams to build high quality, scalable solutions.

Understand and own the shipping domain. Empathize deeply with merchants to understand their challenges. Model out how merchants are shipping goods to consumers. Contextualize those insights to determine the most important problems worth solving.

Understand how we offer our services as a SaaS platform. Empathize deeply with developers to understand their integration challenges. Contextualize those insights to determine the most important problems worth solving.

Do you tick the boxes?

5+ years of Product Management experience

2+ years of experience with external-facing API products.

Proven track record of delivering great products end-to-end from strategy through execution

Ability to think strategically, prioritize ruthlessly, and execute methodically

Excellent communication skills, both written and verbal, for a variety of audiences with a wide range of technical skill levels and backgrounds

Willing to wear many hats and collaborate with all levels of the organization.

Experience with eCommerce order fulfillment a plus.

Experience with parcel carrier integrations a plus.

What is in the Shippo Package?

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!

Take-as-much-as-you-need vacation policy & flexible working

One week-long company wide winter shutdown

3 Volunteer Days Off (VTOs)

WFH stipend to set up your home office

Charity donation match up to $100

Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth

Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com. What we want to emphasize is that you can be successful at Shippo regardless of location.

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