Salesforce Business Analyst with Field services - 10+ yrs - Remote at Ajna Infotech

Position: Salesforce Business Analyst with Field services

Location: Remote

Duration: 12+ Months

Job description:

•             Translating business requirements into clear, actionable technical specifications - including mockups, field definitions, custom objects, list views, reports, KPls,and security needs.

•             Conducting in-person workshops with clients and stakeholders to gather, analyze, and define technical requirements.

•             Partnering with technical teams to develop use cases, functional design documents, and user stories.

•             Leading Business Analysts and client teams through project engagements as required.

•             Collaborating with technical architects and development teams to ensure solutions align with business goals and requirements.

•             Providing cross=functional leadership throughout the software development lifecycle, ensuring high=quality and on=time delivery.

•             Driving end-to-end requirements gathering, documentation, and validation through production deployment.

•             Engaging with internal and external subject matter experts to clarify and validate business needs.

•             Working closely with technology and development teams to define and confirm business requirements and technical specifications for delivery.

•             Mapping current Salesforce implementations across departments (Sales, Service, Field Service, Marketing, Operations, Finance, etc.) and platforms (Service Cloud, Field Service Lightning).

•             Maintaining and updating the Technical Library, including COE SharePoint and Knowledge Base documentation.

•             Gathering and organizing architecture documents and technical guidelines across Salesforce organizations.

•             Compiling and publishing monthly Salesforce release updates.

•             Assessing business processes across internal organizations to identify improvement opportunities.

•             Developing documentation such as problem statements, process flows, gap analyses, and solution recommendations.

•             Presenting Salesforce overviews and COE roadmaps to Director- and VP-level leadership.

•             Acting as a key liaison between the business community and IT to design and deliver technical solutions that meet user needs.

•             Partnering with Business Owners to align technology solutions with overall business strategy.

•             Collaborating with Development teams to create and maintain accurate technical documentation .

•             Supporting business case development, approval,and prioritization efforts while shaping IT's contribution.

•             Translating high-level business objectives into detailed functional and technical specifications and managing subsequent changes.

•             Working with Enterprise Architecture, Solutions Architects, and Business Owners to evaluate and select third-party tools and technology solutions.

•             Promoting the reuse of existing technology solutions across business units wherever practical.

Bachelors or Masters

 All your information will be kept confidential according to EEO guidelines.