Account Manager (CSM) at Siteline

Job Description

ABOUT SITELINE

Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco.

What problems are we solving?

We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.

Why are we building this?

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

The Role

Siteline is seeking an Account-Focused CSM to drive expansion and retention within your book of business. You will own the post-onboarding lifecycle, focusing on maximizing account value. By translating product usage into business outcomes, you will navigate the renewal process and proactively scale our footprint within every account you manage.

As the definitive voice of the customer, you will champion their needs internally, collaborating cross-functionally to ensure Siteline continuously evolves to meet and exceed customer expectations. We are looking for someone ready to drive both customer satisfaction and significant business growth.

What You’ll Do

Manage your book of customer accounts by overseeing all post-implementation needs – ongoing training/support, milestone check-in calls, escalations, account expansion, retention, and contract renewals
Drive long-term account value by prioritizing NRR—owning the end-to-end renewal negotiation process, surfacing expansion opportunities, and mitigating risk with targeted retention strategies
Facilitate seamless account transitions from the Onboarding team and manage the resolution escalations originating from the Support team
Collaborate with cross-functional teams including Product, Sales, Marketing, and Engineering to ensure that the voice of the customer is represented in strategic decisions

What We're Looking For

4+ years of revenue-focused account management in a SaaS or tech environment, specifically managing a mid-market book of business where you were directly responsible for Net Revenue Retention (NRR).
A track record of success in navigating complex renewal cycles and leading contract negotiations. You should be comfortable discussing pricing, terms, and value-based trade-offs.
Proven ability to identify and execute expansion opportunities. You proactively mine your accounts for upsell and cross-sell potential through deep discovery and strategic account planning.
Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred
Comfortable working in a fast-paced, startup environment along with willingness to execute and build from the ground up with a “no task too small” mindset
Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers

Bonus Points

Familiar with Salesforce, Notion, Intercom

What We Offer

Competitive Salary: We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. Salary range: $90,000-$125,000 depending on skillset and experience.
Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness resources. Healthcare is covered at 100% for employees on the gold plan, and 50% for dependents.
Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development.
Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated.
Equity Ownership: As a fast-growing startup, we offer equity to ensure that you share in our success as we grow together.
Paid Time Off: Unlimited PTO policy with an encouraged three-week annual minimum.

Team Events: We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year.

How To Apply

Email audrey@siteline.com with your resume and few reasons why you'd be a great fit for Siteline and the Account Management team.

Company values

Move Quickly, Together

Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

Reach for the Sky

We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Run Lean

Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Be the Steel

Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We’re stronger than reinforced concrete when we support each other.

Build Our Fanbase

Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.

Shoot Straight

We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it’s okay to disagree with—but still commit to—the chosen direction.

At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!

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