AI Customer Service Engineer at GT Ecom BV

We’re seeking a technically proficient AI Customer Service Engineer who can bridge technology and operations. You will help build and refine AI tools that power our customer service capabilities, ensure high-quality automated interactions, and contribute to continuous process improvement. The ideal candidate can program in Python, has experience maintaining AI systems in operational settings, and possesses a practical, results-driven mindset. You’ll collaborate with Team Leads to translate business needs into reliable automation solutions, continuously monitor performance, and iterate on models and workflows to drive measurable gains in efficiency, customer satisfaction, and financial targets.