Business Solutions Analyst III - AI 2 Locations at Cencora

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Role Summary:

Individuals in the AI Business Solutions Analyst role serve as a liaison between the business community and the Global Data and Technology Services organization. This role is part of an exciting and innovative team building cutting edge AI platforms and solutions within Cencora, a leading healthcare distribution and services company. The AI Business Solutions Analyst is responsible for collecting, analyzing, developing, documenting, and communicating business requirements, and supporting team activities to achieve business goals. In this role, you will drive generative AI solution requirements documentation, design, user engagements, new product ideation, testing, and general analysis tasks. This role is a senior individual contributor Business Solutions Analyst III who will own end to end AI product and solution development cycles along with the AI Platforms & Solutions team. The BSAIII will create PRDs, write user stories, work with developers to build solutions, work on prompt/context engineering to create AI solutions, write and execute tests, and support UAT, deployment, and production validation of AI solutions. The successful candidate will have an interest in and extensive knowledge of AI language models and experience applying their capabilities in an enterprise environment in creative and innovative ways. The BSAIII will combine classic BA strengths (requirements, process, testing, change management) with hands‑on AI solution savvy (prompt design, evaluation datasets, safety/guardrails, and cost/latency/quality trade‑offs).

PRIMARY DUTIES AND RESPONSIBILITIES:

Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.

Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
Provides input from a business and IT perspective.
Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
Develops, writes, and communicates business requirements and functional specifications for the implementation of AI powered business solutions.
Assists in the business process redesign and documentation as needed for new technology.
May provide assistance in business case development (i.e., research, data collection).
Review, approve, and execute tests and monitors testing process to ensure that business results are adequately tested with minimal risk.
May ensure test strategies involve appropriate integration and process components.
Investigates problems and develops recommendations for resolution.
Keeps stakeholders informed of problems, issues, and resolutions.
Analyzes performance metrics to ensure customer satisfaction.
Manages customers’ expectations.
Coaches and transfers knowledge to less experienced team members.

EXPERIENCE AND EDUCATION:

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience.
Typically requires 8-10 years of relevant technical / business work experience.
Experience/in-depth knowledge of general business operations and systems requirements processes.
Enterprise software product management experience preferred, focus on AI is a plus
Healthcare/regulated industry experience also a plus but not required

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

Minimum 8 years of relevant technical or business work experience.
Ability to work collaboratively within a team setting.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills, with an interest in experimenting and pushing the limits of AI in enterprise settings.
Functional understanding of how AI language models work, how software tools make use of APIs, etc.

Under the supervision of the Director, IT Solutions in AI Platforms & Solutions Team, this role focuses on building relationships with stakeholders across the business, understanding their current use of LLM-enabled tools, and creating new solutions and capabilities to meet their needs. By becoming an expert on our internal tools, industry trends in enterprise AI application, and Cencora business value drivers... this role will help drive efficiencies at Cencora by using AI in cutting edge ways.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned