IT Service Desk Specialist at Launchpad Technologies

🌎 We’re working on an exciting project with a renowned US-based client for 2026, which includes several key positions... Among them, a Service Desk Specialist!

If you’re passionate about helping users solve technical issues, ensuring smooth IT operations, and delivering outstanding support experiences, we’d love to have you in our Talent Pool for upcoming opportunities. Don’t hesitate to apply today!

🗓️ Estimated start date: February - March 2026
💬 Interview process begins: January 2026
💼 Contract type: Independent Contractor (full-time, remote, long-term engagement)

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🔍 Are you skilled in…?

• Providing L1–L2 technical support to end-users remotely
• Diagnosing and troubleshooting hardware, software, and connectivity issues
• Managing tickets via ITSM tools (e.g., ServiceNow, Jira, Zendesk)
• Installing, configuring, and maintaining Windows and Office 365 environments
• Escalating incidents appropriately and following up until resolution
• Clear English communication and customer service mindset

💡 Do you have experience with…?

• Active Directory (user management, password resets, permissions)
• Remote support tools (RDP, AnyDesk, TeamViewer)
• VPN, network, and printer troubleshooting
• Device imaging and endpoint configuration
• Documentation and knowledge base updates

➕ Bonus points for:

• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop
• Experience supporting macOS or mobile devices (iOS/Android)
• Exposure to Intune, MDM, or ticket automation
• Familiarity with 24×7 environments or global support models

✅ Does our work culture resonate with you?

• 100% remote
• People-first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams and prominent brands
• Training allowances
• Personal time off (PTO) for vacation, study leave, personal time, etc.
• ...and more!

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Then apply now!

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