Agent, Virtual Guest Care Support (CCL) at Carnival Corporation

The Guest Care Agent Support role responds to guests and/or travel agents inbound/outbound calls and email correspondence via written and verbal communication for post-cruise concerns related to ALL post-cruise inquiries in a prompt, compassionate and professional manner.

Requirements

• Excellent English written/verbal communication skills
• Self-starter who works well with little supervision and is highly motivated
• Creative problem solver
• Good analytical/organizational skills
• Ability to work in a multi-tasking-oriented environment

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays
• Vacation Time
• Sick Time
• Complementary stand-by cruises
• Employee discounts on confirmed cruises
• Personal and professional learning and development resources including tuition reimbursement