Senior Success Account Manager - Northwest at Calix

Senior Success Account Manager responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey.

Requirements

• 8+ years of executive-level customer advocacy and engagement experience in post-sales support, professional services, project management, or account management
• Proven ability to influence and guide customers through complex transformation initiatives
• Experience operating in a matrixed, enterprise environment, collaborating across functions and geographies
• Demonstrated success in capturing qualified sales leads and driving renewals in a fast-paced, dynamic setting
• Executive presence with a track record of presenting and training at field events and to customer audiences
• Strong technical acumen and ability to communicate complex concepts to executive stakeholders
• Highly data-driven, with a commitment to process excellence and continuous improvement
• Experience in the telecommunications industry preferred
• A background in marketing is highly preferred
• Calix Cloud experience (CEC, CCO, CSC) is preferred, but not mandatory

Benefits

• Bonus
• Calix Cloud experience (CEC, CCO, CSC) is preferred, but not mandatory