Agent Experience Lead-1 at Quicken Loans

As the Agent Experience Lead, you will act as the Rocket Close liaison responsible for business development, success and satisfaction of Agents, support members, and customers in the local market(s). You will be responsible for driving new title and escrow business growth and sales execution.

Requirements

• Attend and represent Rocket Close at Redfin team meetings to advocate for our product while understanding agent and client feedback.
• Establish relationships with assigned accounts.
• Develop long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements.
• Triage and address any possible issues at closing.
• Be a source for agents and customers navigating our platform used for closings in Qualia, as well as Earnnest.
• Participate in new market launch responsibilities such as training Agents, Transaction Coordinators and Listing Coordinators how to work with Title Forward.
• Work closely with the Director, Market Operations and Closing /Title Team members to deliver the best possible customer experience.
• Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish.

Benefits

• Medical, dental, and vision benefits
• 401K retirement plan
• Paid-time off
• Annual bonus, incentives, and other employment-related benefits