HelpDesk Engineer at Viseven

Job Description

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Viseven is seeking a HelpDesk Engineer to provide on-site support for our employees in the Poznan office.

Responsibilities:

Installation, configuration, OS support of Windows, Linux, macOS with iOS tablets and phones.

Ability to installing the required software.

Support of IP telephony hardware configuration (IP-telephony, laptops, smartphones).

Repair of PCs and laptops (assembly of computers, diagnostics, replacement, disassembly/assembly of laptops for cleaning, testing).

Local network laying, configuration, maintenance.

User's workplace preparation.

Ability to manage user's accounts (creation, deletion, modification).

Setting office equipment (printing, scanning, etc.).

Local and remote support to users from different locations.

Selection and ordering of hardware and components, their installation and configuration.

Consulting and training of users.

Requirements:

1+ y. of commercial experience.

Windows Server setup, understanding forest architecture, AD, DNS, RDP.

Azure Settings, Azure AD.

Knowledge of postal services.

Excellent knowledge of PC components, understanding of compatibility, and optimization.

Ability to work with logs, debug error report.

Troubleshooting at the software level.

Working in a UNIX shell, basic commands.

Working in CMD WIndows, basic commands.

Knowledge of ip telephony.

Working with ACS at the administrator level.

Polish - Upper-Intermediate or higher.

English - Intermediate or higher.

Ukrainian will be a plus.

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

Competitive Compensation: Regular performance-based salary and career development reviews.

Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

Career Growth: Opportunities for professional and career advancement.

Paid Time Off: 18 business days per year (20 business days after 2 years of service).

Sick Leave:

Non-documented: 4 business days per year.

Documented: 20 business days per year.

Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

Medical Insurance: Comprehensive coverage.

English Courses: Learning opportunities to improve your language skills.

Professional Development: Participation in forums and conferences.

Corporate Events: Regular team-building activities and events.