to join our growing team.
The Senior Director, Client Service reports to theVP, Client Serviceand willlargely beautonomous in managing their book of business. The ideal candidate is a strong strategic thinker with experienceoperatingas a leader of client relationships and proven success driving business growth.
Role & Responsibilities Oversee, grow, and continuously expand a portfolio of key strategicdiversifiedaccounts,comprising$8-15MM in revenueDevelop andmaintainstrong client relationships; serve as the key liaison with executive leaders and senior stakeholdersIntimately understand the client’s brand and business;identifylong term goals and keyobjectivesPartner with clients and internal teams to create creative, rich, relevant customer experiences that drive resultsGuide cross-functional teams from initiation through to completionPromoteBounteous’integrated solutions to clients; consistentlydemonstrateagency value, proactively communicateadditionalagency capabilities and offerings to grow the scope ofbusinessandestablishlong-term partnershipsCollaborate with practice and competency leaders to deliver best-in-class solutionsDevelop and manage strategic account management plans thatestablishrelationships enterprise-wide,identifyand mitigate threats, uncover opportunities, and raiseourstrategic role with client business leadersUnderstand, articulate, and manage thefull rangeof client concerns; consistently score highly on quarterly client satisfaction surveysOversee new Statement of Work kickoffsand customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and developmentUnderstand the scope of programs as defined by the business requirements and budget processPartner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts areaccurateandmaintainedwithin SalesforceTake a proactive approach to self-development;identifyopportunities for growth, improvement, and enhancementTravel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations Preferred Qualifications 5+ years ofaccount leadershipas a client partner, client service executive, engagement lead, and/or account managementexperience10+ years of experiencein the professional services and/or consultingindustry5+ years of relevant experience in the U.S.B2B sector (industrial, manufacturing,logistics, distribution, agriculture, transportation, and/orautomotive), either client-side or as a trusted advisorExperience with the U.S.financialservices sector (banking, wealth management, insurance, and fintech) a plusDemonstrated success strategically growing portfolios and expanding client accountsStrong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the businessSkilled at managing multiple clients in an ever-changing environmentStrong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadershipExcellent verbal and written communication skillsStrong conflict resolution and negotiation skills Experience leading andoperatingin a matrixed organizationPrior people management/mentorship experienceExperience managing relationships inleveraginga global delivery teamBA/BS degree or equivalent consulting agency experience preferredAbility to travel and work on-site with clients 60% of the time Compensation Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.
