Hello YOU! Want to be the voice of the customer in the fitness tech industry?
PerfectGym is a data-driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting-edge technology. As part of the international Sport Alliance group, we combine the fast-paced, high-impact environment of a tech company with the stability of a major corporation. We are looking for a passionate and motivated Customer Care Coordinator to join our support team.
Your Position in Our Team
As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world-class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company.
Key Responsibilities:
Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy.
Assist customers in using our product effectively by providing clear guidance, best practices, and solutions.
Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams.
Escalate complex issues to Customer Care Managers for smooth handovers.
Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform.
Contribute to the team knowledge base by documenting solutions and processes.
Your Profile
We are looking for someone with:
Exceptional attention to detail and a methodical approach to problem-solving.
A passion for helping people and delivering high customer satisfaction.
Excellent written and verbal communication skills in English.
Strong analytical and problem-solving abilities with the capacity to quickly understand and diagnose issues.
Motivation to build a career in customer success and technology.
Extra credit if you also:
Speak and understand German, Spanish, or French.
Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom).
Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member.
Are willing to work outside of standard 9-5 hours.
