Head of Client Success at Fifth Third Bank

Fifth Third Bank is seeking a Head of Client Success to lead a high-performing team responsible for client onboarding, implementation, adoption, satisfaction, and retention. The role ensures customers achieve maximum value quickly while delivering commercial outcomes aligned to DTS financial goals.

Requirements

• Bachelor's degree in Business, Operations, or similar field
• 5+ years in Client Success, Customer Operations, or Service Delivery in: SaaS, Fintech, Retail Technology, Banking Technology, or Cash Automation
• Strong commercial mindset with experience improving MRR, expansion revenue, and adoption metrics

Benefits

• Competitive compensation with performance incentives
• Flexible remote working environment
• Opportunity to shape the Client Success strategy of a fast-growing fintech leader