Field Service Support - American Augers at The Toro Company

Job Description

The Field Service Support Specialist III offers field support for industry-leading products that leverage innovation and technology to enhance productivity for our customers. Lead site setup as subject matter expert for installations of new engineering product.

Requirements

Technical school graduate in automotive, robotics, with 4 - 7 years related work experience, OR Bachelor’s degree in engineering with mechanical, electrical/software, computer science, (other applicable engineering discipline)
Ability to work unsupervised and in ambiguous environment while still effectively achieving goals.
Ability to build strong relationships with customers and peers.
Must possess a high degree of technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and electrical controlled hydraulics.
Proficient at reading specifications or technical documents and electrical/hydraulic schematics.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Strong technical skills in PC operating systems, applications, hardware systems, protocols, and software licenses.
Extensive application support experience required with proven hardware technical planning and development.
Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals.
Time management, multi-tasking and organizational skills/experience required.
Ability to work in a fast paced, high demand problem solving environment with the ability to meet and/or negotiate timelines as necessary.
Demonstrated ability to identify and resolve problems in a timely manner.