Senior Field Application Specialist at SOPHiA GENETICS

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Senior Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

We are prioritizing candidates open to being based in our Boston, MA office, although we will also consider remote candidates located in EST or CST timezones. This is a field-based role that will require a minimum of 50% travel to our customers sites across the US.

Our mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

As our Senior Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the Sales and Product Marketing teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.

The vale you bring

Customer Training and Support:

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage

Internal Laboratory participation:

• Elaborate laboratory documents
• Train internal and external collaborators

Product Development:

• Gather feedback from customers regarding their needs, communicate internally for product design improvement
• Coordinate with the development and/or marketing team for proper market implementation

• Hands on experience with NGS library preparation and captures is required

• Experience with liquid handler robots (Hamilton, Beckman, ...) is a strong plus
• Master's degree in Life Sciences, PhD preferred

• Excellent customer relations & service skills

• Willing to travel to various locations for executing trainings and any customer supports (60%)

• Excellent scientific communication skills, both oral and written
• High level of accuracy, reliability, and strong organizational skills
• Strong problem-solving abilities and logical reasoning
• Collaborative mindset with great team spirit