Technical Support Specialist (Based in Colombia) at Okendo

📋 Description

• Provide responsive chat and email support during onboarding and maintenance.
• Complete onboarding tasks with front-end Shopify work (HTML/Liquid, CSS, JS).
• Install Okendo widgets on storefronts and perform feature setup (SEO and integrations).
• Customize widgets, install extra components, and investigate front-end bugs.
• Maintain high-quality work per Okendo guidelines; contribute to internal docs.
• Collaborate with teams and escalate incidents as needed.

🎯 Requirements

• 3+ years in customer-facing technical support.
• Experience coding; front-end HTML/CSS/JS; Shopify helpful.
• Clear written and verbal communication for technical and non-technical users.
• Strong troubleshooting, debugging and problem-solving skills.
• Experience with SaaS and CRM tools (HubSpot or similar).
• Customer-oriented, proactive, fast learner.