Technical Support Specialist (Based in Philippines) at Okendo

📋 Description

• Provide chat and email support during onboarding and maintenance.
• Onboard merchants with frontend work on Shopify storefronts (HTML/Liquid, CSS, Javascript).
• Install Okendo widgets and set up features including SEO and integrations.
• Fulfill post-install tasks and ongoing merchant maintenance.
• Customize widgets and investigate frontend bugs.
• Follow coding guidelines to ensure high-quality work.

🎯 Requirements

• 3+ years in a customer-facing technical support role.
• Experience writing code, especially HTML/CSS/JavaScript.
• Clear and concise written and verbal communication.
• Strong troubleshooting, debugging and problem-solving skills.