Customer Success Manager, SMB at G2

📋 Description

• Drive adoption, retention, and value for SMB customers via Buyer Intent data.
• Build trusted relationships; align insights to pipeline, renewals, ROI.
• Partner with Account Managers to maximize account health and renewals.
• Lead enablement and strategic advisory to accelerate ROI.
• Support US-based customers from India; hybrid work with 3 days in-office.

🎯 Requirements

• 3–5 years in SaaS Customer Success, AM, or client-facing roles.
• Proven success managing high-touch SMB/mid-market portfolios.
• Deep knowledge of Buyer Intent, ABM, and MarTech.
• Strong analytical skills with data-driven insights.
• Experience cross-functional with Sales, Product, and Marketing.
• Fluent in English with strong presentation and written skills.