Senior Customer Service Representative at Matic

📋 Description

• Frontline Support: Provide expert service by phone, email, and text.
• Retention: Identify at-risk customers and retain their business.
• Value Articulation: Clearly articulate Matic value proposition.
• Upselling: Offer bundled insurance products to increase value.
• Goal Achievement: Meet team goals for productivity, quality, and retention.

🎯 Requirements

• 1+ year of customer service experience (phone-based).
• Strong verbal communication with de-escalation and empathy.
• Tenacity to save customers who want to cancel.
• Ability to multitask: listen, respond, research, and enter data.
• Passion to clearly convey Matic's value.

🎁 Benefits

• Competitive base hourly rate: $19.23 to $20.19.
• Stock options for equity.
• Unlimited Paid Time Off.
• Company-covered Health, Dental & Vision insurance with $0 out of pocket.
• 401(k) Retirement Plan.
• Continuing education, licensing and development paid by Matic.