Senior Support Engineering Manager at Thorn

📋 Description

• Lead a high-performing support engineering team delivering onboarding and adoption.
• Guide customers through sales and product lifecycle with technical help.
• Identify configurations and solutions for complex use cases pre- and post-sale.
• Drive automation and process improvements to scale the team.
• Collaborate with Product, Engineering, Data Science, and Sales for cohesive experiences.
• Own and improve your team's operating processes and cadences.

🎯 Requirements

• Commitment to putting children at the center of all work.
• Clear written and verbal communication to technical and non-technical audiences.
• Experience communicating with external users and customers.
• Focus on automating and scaling teams with tech.
• Comfortable in fast-paced, fluid environments.
• Experienced coaching diverse technical talent and growth plans.

🎁 Benefits

• Compensation: $100,000-$138,000/year
• Remote-first; occasional travel
• Broad benefits and wellness support