Enterprise Account Manager at Hatch

📋 Description

• Manage end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts.
• Build detailed project plans with timelines, responsibilities, and deliverables.
• Oversee integration and data setup across portfolio companies; ensure consistent configuration.
• Monitor account health and proactively address adoption gaps or technical issues.
• Facilitate executive business reviews (QBRs) and deliver strategic ROI recommendations.
• Build and manage Zapier automations; troubleshoot API connections with Product/Engineering.

🎯 Requirements

• 5–8 years in Customer Success, Account Management, or Implementation with enterprise/multi-brand accounts.
• Proven success managing enterprise customers with complex technical requirements.
• Strong project management and organizational skills; able to manage concurrent projects.
• Excellent communication including executive presence and C-level discussion leadership.
• Experience with HubSpot and Metabase (or similar BI tools) for tracking.
• Familiarity with home services, SaaS, or tech-enabled operations is a plus.