Manager of Post Audit Operations at EXL

The Post Audit Operations Manager will take charge of managing the day-to-day operations ensuring client savings and internal revenue goals are achieved. The Manager Post Audit Operations is responsible for planning, coordinating, and directing the activities of the post audit team, ensuring staff is well trained, knowledgeable, responsive, and adherent to client SLAs. The Manager has day-to-day oversight of finding letters, finding files, reprice files, invoicing, issues, and aging account receivables. The Manager will prioritize daily duties, lead regular team meetings to assess workflows, create and manage action plans and activities related to the post audit process and ensure the post audit process is completed timely for each month end closing. The Manager will identify areas for optimization and automation across Post Audit processes and procedures overseeing development and implementation. The Manager understands/manages staffing needs, tools, and training requirements.